Problem with your order?
- Damages: Upon receipt of an image of damaged shipment, replacements will be despatched to you same day
- Discrepancies: Any discrepancies will be handled with same day action for speedy resolution
- Delivery OTIF: 100% within 3 days, or we will provide free replacement, or ‘Return & Refund’
Roofing & Glazing Supplies will replace or at its absolute discretion refund the purchase price of any goods supplied to the customer which in the opinion of Roofing and Glazing Supplies are in any way not in accordance with the contract, except where the customer or someone acting on his behalf has signed that the goods were received in good condition, in which case liability attributable to Roofing and Glazing Supplies shall only cover goods which in the opinion of Roofing and Glazing Supplies were damaged or defective before leaving Roofing and Glazing Supplies’s premises or Roofing and Glazing Supplies’s vehicle. Where a carrier’s or transport company’s note bearing the words “Received in Good Condition” or similar has been endorsed by the customer with words such as “Unexamined”, this endorsement shall not have the effect of making Roofing and Glazing Supplies or the carrier or transport company liable for any shortfall, damaged or defective goods subsequently discovered. In any case the liability of Roofing and Glazing Supplies shall extend to no more than the purchase price paid for the goods, and shall in no circumstance whatsoever include any direct, indirect or consequential loss or damage however caused. Roofing and Glazing Supplies shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence or alteration or repair of the goods without Roofing and Glazing Supplies’s approval, or as a result of a force majeure event.
If there is a problem let us know as soon as possible
As per our Terms and Conditions, please notify Roofing and Glazing Supplies immediately of any discrepancy, shortfall or damage to the goods supplied. Any claim under the paragraph above (from our terms and conditions) shall in any case be made to Roofing and Glazing Supplies within three days of delivery. If delivery is not refused and the customer does not notify Roofing and Glazing Supplies of a discrepancy, shortfall or damage to the goods supplied in accordance with the foregoing, the customer shall not be entitled to reject the goods and Roofing and Glazing Supplies shall have no liability for such defect or failure, and the customer shall be bound to pay the price as if the goods had been delivered in accordance with the contract.