FAQ

It is only possible to make a change to your order within 1 hour of placing it and if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our Customer Care team (within the hour) with your change/cancellation request details included. You are strongly advised to use our Live Chat service on our Contact Us page. This will minimize the processing delay with your order due to the changes being made.

We take your personal data very seriously and will only use it for the purposes described on our Privacy Policy. Please click here to view the full details on how we protect your privacy and personal information.

All our credit and debit card payments are processed securely using SSL encryption via our Payment Provider, Stripe. You can read more about them here.

Please understand that we do not accept returns or exchange without prior return authorization. Therefore if you need to return your order for some reason, please contact our Customer Service staff first to confirm. Once you are authorized to return the item(s), please follow all of the instructions provided. We recommend that all returns be sent via a traceable carrier. Keep the Return Tracking Number associated with the package you are returning to ensure that the package is returned to our warehouse. Roofing + Glazing Supplies cannot be responsible for packages sent with a return label not provided by us, or without the original packing slip. Go to our Returns and Refunds page for more information.

Shipping is free to most mainland UK addresses! More information is on our delivery page.